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14 Key Tips for Impressing Your Very First Client

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When you finally get your very first client, what’s one thing you can do to ensure you impress them? Why does this work?

These answers are provided by Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most successful young entrepreneurs. YEC members represent nearly every industry, generate billions of dollars in revenue each year, and have created tens of thousands of jobs. Learn more at yec.co.

1. Know Your Data

Be sure to know your data. If it’s your first client, you have to spend the time to fully understand them, their business, their needs, their shortcomings and more. Frankly, this advice goes for all clients, but especially your first client. When they bring something up, you will be able to respond intelligently, instead of with, “I’ll go look into that.” This makes them see you as a partner and expert.

Jason Azevedo, MRCA

2. Do What You Say When You Say You’ll Do It

Your first client understands you are figuring things out and that there may be bumps along the way. They want to be in the know for the good and the bad; more importantly, they want to hear the bad directly from you, and they want to feel that you are controlling the flow of information.

Liam Leonard, DML Capital

3. Go the Extra Mile

Go the extra mile — or more! Show your passion for the job and your compassion for the client. In this dog-eat-dog world, people tend to think, “What’s in it for me?” so kindness and proactivity are rare to find. If you’re genuine, you will shine. It is never about impressing a client; it is more about sincerely caring for the client and the project, which will then lead to productivity and engagement.

Daisy Jing, Banish

4. Follow Up With Them

After you get your first client, send a follow-up email. Sometimes just saying something like, “Thanks for taking time to speak with me,” can go a long way in solidifying a new client relationship. It’s also a great way to provide any necessary follow-up information or additional resources. It’s just a final little touch that shows the client that they are more than just a transaction.

Shu Saito, All Filters

Using business documentation tools

5. Provide Clear, Comprehensive Documentation

Having clear and comprehensive documentation goes a long way toward impressing clients. Just create a document that includes a summary, your offer, terms and conditions and more. Such documentation can serve as a quick reference, making things easier for everyone. Meanwhile, it subtly highlights that you’re a professional and this isn’t your first rodeo.

Blair Williams, MemberPress

6. Focus on Presentation

Presentation is everything. Whether it’s a service or product, be sure that it’s presented to the client in the best possible manner with good quality and courteous communication. Go the extra mile to make sure that the client’s needs are met and they are happy. Think of what you would want if you were the client and what would make you recommend this product or service to others. – Benjamin Rojas, All in One SEO

7. Pay Attention

Pay attention to them! Clients want to feel like they matter and that their time is well spent with you. Connect with them as a person. Take time to understand where they are coming from and what goals they have. When you have that understanding, it will be easier for you to meet their goals and expectations, which will create client loyalty.

Mary Harcourt, CosmoGlo

8. Respond Quickly

Answer back quickly! Communication is the key to any good relationship. If your client feels that you get back to them with answers, next steps or deliverables quickly and efficiently (or clearly communicate any setbacks or expectations), they’re more likely to trust you and refer you out or hire you again.

Jacob Tanur, Click Play Films

9. Deliver a Quick Win

Deliver a quick and substantial win. Set the tone right away with consistent and meaningful deliverables. That way, you can show you’re more than just a good salesperson and that you are able to produce real value. This works because ultimately they want a partner who can help them find blind spots, act on opportunities and contribute to their bottom line.

Firas Kittaneh, Amerisleep Mattress

Punctual businessman

10. Be Punctual

The first impression is the best impression, and you want to make sure that the first impression you give to your new client will be a positive one. Make sure that you are always on time for meetings and always answer emails in a timely manner. It’s also important to maintain a professional demeanor while working with your clients.

Kristin Kimberly Marquet, Marquet Media, LLC

11. Implement Their Feedback

One way to build rapport with your very first client is to encourage them to send you feedback. We have a program where we encourage our customers to send us feedback on our software so we can make improvements. If your business is brand new, there are likely a few things that need to be fixed. Listening to your first customers and making fast changes based on their thoughts will impress them.

John Turner, SeedProd LLC

12. Be Honest

Deliver what you pitch and be clear and honest in your communications, from beginning to end. Clarity and honesty go an incredibly long way, regardless if it is your first or 40th client. So many entrepreneurs overpromise and then find themselves making excuses or delivering work that doesn’t hit the mark.

Matthew Capala, Alphametic

13. Immerse Yourself in the Project

They say overdelivering is what keeps clients happy, but, honestly, I feel that immersion is more important. Immersion into the project shows that you are wholeheartedly interested in seeing them succeed. If you’re immersed, they will feel like they’re getting A+ service, which will impress them. It works because it’s “showing” over “telling,” and that wins hearts.

Candice Georgiadis, Digital Day

14. Create a Plan to Address Their Needs

The one thing you can do to impress your first client is spend time with them, listen to all their needs and come up with a plan to address them. Some of their needs may not be available to work on yet, and you need to be honest with them about that. Even so, you can include them in a plan.

Baruch Labunski, Rank Secure

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Managing people

Four Effective Tips to Improve Labor Management in Companies

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Businesses worldwide are always on the hunt for ways to improve their processes and add more efficiency to day-to-day functions. Of course, labor management is one of the major aspects of every company that demands continuous attention and improvement.

Every business understands that effective labor management is essential when it comes to increasing the productivity, safety, and efficiency of every project. The managers bear all burden to ensure that the labor is working effectively to meet the needs of supply and demand chains.

Here are some effective ways to improve labor management in your company for the best of your business.

1. Use Standardized KPIs

It can be hard to hold someone accountable for their performance when there is no evidence to back up the claims. In such circumstances, the labor deserving of praise may be left out, and those who need improvement may continue to waste company time and resources. Of course, such practices can cost you a lot of time and money in the long run.

Hence, smart companies worldwide are using Key Performance Indicators (KPIs) as a tool for worker motivation and accountability. These indicators help them better understand why certain standardized goals exist and their role in making the company succeed.

2. Incorporate a Software

Managers have a lot on their shoulders in addition to managing the workforce. A few people cannot keep an eye on everyone throughout the day. They need Kaizen Software to find the best solution for labor management. This way, the managers can find time to pay attention to many more important matters.

Efficient management software is being used worldwide due to its countless benefits. They offer security, better communication, and enhanced tracking to make your business more efficient. Hence, your business will have a better opportunity to grow and bloom.

3. Ensure Safety at the Workplace

Every workspace has its own challenges. However, everyone can agree that industrial workers have more challenges when it comes to safety. After all, they are surrounded by heavy machinery and face increased chances of accidents, injuries, and even fatalities. Hence, it must be a top priority to make your workplace safer.

You can start by looking into the hazards in your workspace and minimizing them one by one. In addition, it is also important to ensure that all your workers have access to safety gear at all times. Caution can save more lives than building an elaborate regime to care for injured workers.

Managing industrial workforce

4. Keep Workers Posted

Whether a construction site or a chemical industry, there can be new hazards and precautions for workers every day. A little negligence in the workplace can lead to a regrettable accident. Hence, it is always a good idea to keep your workers informed about current events.

Knowledge about company procedures and safety rules can reduce insecurity among workers and increase their efficiency. It is best to let your workers know that all their questions will be answered. This way, they can feel more comfortable seeking your guidance instead of finding out by trial and error.

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Managing people

10 Key Strategies for Managing and Engaging your Employees

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Effective employee management and engagement are crucial for small businesses to foster a positive work environment, maximize productivity, and retain top talent. Small business owners need to prioritize their employees’ well-being, provide growth opportunities, and create a culture that promotes engagement and collaboration.

Here, we will explore ten strategies and practices for employee management and engagement in small businesses.

1. Clear Communication and Expectations

Clear communication is vital to set expectations and ensure alignment between the business and its employees. Regularly communicate goals, priorities, and performance expectations to your team. Provide feedback and recognition for their achievements and address any concerns or issues promptly. Encourage an open-door policy and create channels for open dialogue and feedback.

2. Training and Development Opportunities

Investing in training and development opportunities for your employees demonstrates your commitment to their growth and success. Identify areas where employees can benefit from additional skills or knowledge and provide relevant training programs. This can include workshops, conferences, online courses, or mentoring programs. Encourage a culture of continuous learning and support employees’ professional development.

3. Employee Recognition and Rewards

Recognizing and rewarding employee contributions is essential for fostering motivation and engagement. Implement a recognition program that acknowledges outstanding performance, teamwork, and achievements. This can include verbal praise, written appreciation, or tangible rewards such as bonuses or incentives. Regularly celebrate milestones and accomplishments to show appreciation for your employees’ hard work.

4. Work-Life Balance and Well-being

Promote a healthy work-life balance and prioritize employee well-being. Offer flexible work arrangements when possible, such as remote work options or flexible scheduling. Encourage breaks and time off to prevent burnout. Provide resources and support for physical and mental well-being, such as access to wellness programs or employee assistance programs. Show genuine care and support for your employees’ overall well-being.

5. Foster a Collaborative and Inclusive Culture

Create a collaborative and inclusive culture that values diversity and fosters teamwork. Encourage open communication, idea sharing, and collaboration among employees. Foster an environment where everyone feels valued, respected, and included. Embrace diverse perspectives and leverage the unique strengths of your team members to drive innovation and growth.

Getting feedback on employees

6. Performance Management and Feedback

Establish a robust performance management system to set clear goals, provide regular feedback, and evaluate employee performance. Implement regular performance reviews to discuss progress, identify development areas, and set new objectives. Provide constructive feedback that focuses on both strengths and areas for improvement to support employee growth.

7. Empowerment and Autonomy

Encourage autonomy and empower employees to take ownership of their work. Delegate responsibilities and provide them with the necessary resources and authority to make decisions. Encourage innovation and creativity by allowing employees to explore new ideas and approaches. Trust their expertise and provide guidance when needed.

8. Career Growth and Advancement

Support your employees’ career growth and advancement within the organization. Provide opportunities for skill development, such as stretch assignments or cross-functional projects. Offer mentorship programs or coaching to help employees navigate their career paths. Create a clear path for advancement and communicate the potential growth opportunities available to them.

9. Team Building and Social Activities

Organize team-building activities and social events to foster strong relationships among your employees. This can include off-site retreats, team lunches, or recreational activities. Encourage team bonding and camaraderie to enhance collaboration and create a positive work culture.

10. Continuous Improvement

Establish a culture of continuous feedback and improvement. Encourage regular check-ins between managers and employees to discuss progress, challenges, and goals. Solicit feedback from employees on processes, policies, and workplace initiatives. Actively listen to their suggestions and make necessary improvements to enhance the work environment.

Employee management meeting

Takeaway

Effective employee management and engagement are critical for small businesses to thrive. By prioritizing clear communication, providing training and development opportunities, recognizing and rewarding employee contributions, promoting work-life balance and well-being, fostering a collaborative and inclusive culture, and implementing additional strategies such as performance management, empowerment, career growth, team building, and continuous feedback, small business owners can create a positive and engaging work environment.

Investing in your employees’ success and happiness not only benefits them individually but also contributes to the overall success and growth of your small business.

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Growing a Business

Secure your startup’s future by watching the big corporations

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Welcome to Startups Weekly. Sign up here to get it in your inbox every Saturday morning. Starting next week, it moves to Fridays at 12 pm PT.

As a startup founder, wouldn’t it be awesome if you could predict the future a little bit more than you currently do? It turns out you can: By paying close attention to what the behemoths in your space are doing. Last year’s AWS Re:Invent set the direction for a lot of what Amazon is doing this year — including where it invests. Re:Invent 2023 is coming up soon.

Google I/O revealed that Google is investing heavily in computational photography, large language models and all things AI. As a startup, you can use these data points and draw a line into the future: Can you align yourself with the big-picture trends? Are you missing anything?

This week, at Apple’s worldwide developer conference WWDC, the company took the wraps off its AR/VR headset. Priced at $3,500 it won’t be a commercial success, but as a startup, you’d be very silly not to pay attention: It is a complete game-changer for startups.

Startup valuations are taking a pounding

After a frothy few years of don’t-call-it-a-bubble, it seems like the inevitable market correction is here. We’ve seen wave after wave of tech layoffs, and it seems like investors are starting to take a more realistic view of their investments, starting to mark them down.

Marking down an investment doesn’t necessarily mean drama; it refers to the common process of adjusting the value of an investment asset to reflect its current market value. In the case of VC, that often happens if the valuation turned out to be a bit on the optimistic side. Investors will typically mark down investments to avoid overstating their portfolio’s worth. In a nutshell, it’s best practice to acknowledge potential losses before they are realized. That’s what is happening now — and perhaps should have been happening for a while, as Rebecca argued late last year, when she noticed that a bunch of startups had quietly marked down their own valuations.

Jeremy Abelson and Jacob Sonnenberg, both at Irving Investors, argue that if you haven’t yet, you probably won’t grow into your 2023 investment valuation.

Image Credits: Bryce Durbin/TechCrunch

Just in the past few weeks week, we had another handful of examples of this:

Life is a highway

The EV space is exploding (sometimes literally) at the moment, and there seems to be a huge amount of stuff in motion in the world of transportation.

Mercedes just got permission from the state of California to start selling a car that can self-drive without having to hold the wheel or look at the road. No doubt this’ll set Elon Musk’s little temperature gauge to “furious” as the company’s cars do attract a federal tax break but come up short on the self-driving front in its native California.

Price is often brought up as a major hurdle for EVs, but Volvo snuck out a small SUV that can cruise along for 275 miles and has a sub-$35,000 price tag. That still isn’t pocket change, but it’s a lot cheaper than a lot of the EVs on the road. Meanwhile, Fiat showed off a city vehicle it’s working on that made both Harri and myself squee with delight.

Safety is another theme across TechCrunch’s transportation coverage: Smarter cars should, in theory, mean safer roads. In practice, Waymo had to explain why one of its autonomous Jaguars ran down a dog in San Francisco last month, and Transportation’s National Highway Traffic Safety Administration (NHTSA) recently proposed a rule that means all new cars and trucks would need to have emergency systems that “would have to be capable of stopping and avoiding contact with a vehicle at speeds of up to 62 miles per hour.”

Remember what we said about legislation driving innovation and opportunities for startup? That proposed NHTSA rule falls into that category. Thought experiment: Could your company tap into that shift somehow?

Image Credits: Bryce Durbin/TechCrunch

Apple sets the pace

While Apple isn’t really a startup, it is the world’s first $3 trillion market cap company, so in a week where our servers have been melting from all of the exciting news that came out of the WWDC keynote, I wanted to highlight some of the things that are most interesting to startups and startup founders.

One thing worth paying attention to is the Apple Design Awards, which often foreshadow large trends in design and user experience best practices — along with what the Cupertino-based software giant celebrates at the moment.

Another trend worth paying attention to from Apple is its focus on health and safety: It released a check-In feature to ensure people get home safe, a nudity filter to shield you from unsolicited real-life aubergine emoji and mental health mood tracking. All of that is specific to this WWDC, but it continues a trend: Fall detection, car crash detection, ECG to detect heart events, and lots of other health and safety indicators. It has made it easier to find and disable AirTags that might be used for stalking, and a Safety Check and lockdown mode, which takes your iPhone off the radar to get away from an abusive partner (more from our security team here).

As a startup, all of the above should give you pause for thought: There are big trends at play here that Apple clearly wants to continue to invest in. Apple has gone heavy into the privacy of your data, and leaning into security, safety, mental and physical health and more. Build something truly innovative in these spaces, and you have the world’s most valuable company validating that these are problems worth solving.

Image Credits: Apple

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