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Reading a business book is an exercise in efficiency, not literary aesthetics. You’re trying to maximize the return on time invested. For the executive, time allocation is as important as capital allocation. So, in approaching any business book, there are two goals: First, determining if the book can help you do your job; second, figuring out the quickest way to extract that value. In writing several business books — and reading more than I can count — I’ve found that, for books worth reading, the process consists of three steps: compression, absorption, and application.

But first, step back and consider the anatomy of a typical business book. The components are almost always the same:

  • Concepts (key ideas)
  • Numbers (data and statistics)
  • Tools (frameworks and diagnostics)
  • Examples (stories and case studies to illustrate application)

The job to be done is to extract insights to increase judgment and skills to increase performance.

Consider that three groups of people write business books:

  1. Practitioners: Leaders and founders who practice business and share their experience.
  2. Researchers: Scholars and academics who analyze data, test hypotheses, and create new theories.
  3. Advisors: Consultants and domain experts who advise those who practice business. Advisors tend to straddle the worlds of theory and practice.

Certainly, there are great business books written in each camp, but keep in mind that more than 1,000 new titles are released each month alone in the United States (some of which are published by Harvard Business Review Press). The good ones represent original contributions to theory and practice or provide meaningful extensions or applications of those theories and practices. The others tend to present recycled and superficial treatments of those original contributions. With that in mind, here are eight suggestions to guide you through the process of compression, absorption, and application:

Compression

Begin with purpose.

Define a reading plan with a need or opportunity in mind. Otherwise, you’ll wander and waste time on books that are either irrelevant or of low quality. If you’re not reading to learn at the moment of need, you’ll likely forget what you take in anyway. Define your use case. Do you want to inform a decision, analyze a situation, or develop a skill?

Creating a living document to lay out your next five reads can help. Regularly review and adjust your plan based on your evolving needs and the value you’re gaining from your reading. A structured approach can help you stay focused, prioritize relevant books, and optimize your learning experience.

Read the introduction.

When you begin any business book, engage in what philosopher and educator Mortimer Adler called “inspectional reading” to evaluate the potential time investment. Begin with the introduction. A good one is a compression of the whole: dense with insights and laying out the bones of the argument in a coherent, compelling way. It should summarize the topic, frame the problem, and explain the central idea. In almost every case, ignore the preface and acknowledgments, which are obligatory elements that rarely add value.

Beware of bulk validity.

Watch out for long books that attempt to establish validity with bulk. If the author can’t get to the point, they don’t know the point. They haven’t crystallized their thinking. As historian Yval Noah Harari reminds us, “In a world deluged by irrelevant information, clarity is power.” And clarity means brevity. There are some exceptions in which authors offer powerful insights but load their books with tedious, long-winded examples and case studies. In those instances, skim or skip the stories and case studies.

Absorption

Challenge the thesis.

Regardless of the topic you’re reading about, there’s no definitive answer, no single authoritative source, no one formula that will solve your problem. Even if you open a book with confidence because you trust the author, the data, the argument, or the reviews, commit yourself to being the loyal opposition. Argue with the author. Remember, there’s competing advice on every business topic. If you must place a bet based on the author’s advice, where do you stand? In the end, the author is your thinking partner. They are there to challenge you, not think for you. Never outsource your critical thinking.

Read, skim, or toss.

After reading the introduction, triage the book. If the introduction doesn’t move you with relevant insight, you’re done. Toss it. If it does, you’ve met the bar for skimming — but not reading. Here’s how to skim:

  • Analyze the table of contents.
  • Read headings and chapter summaries.
  • Slow down and look for what’s directly relevant to you in each chapter.
  • Pay attention to diagrams and call-out boxes.
  • Read the conclusion.

At any point, be it on page one or 100, if the cost/benefit equation of continuing isn’t what you want it to be, quit. Cut your losses and abandon ship. There’s nothing heroic or moral about finishing a book. At the same time, if that equation tilts the other way and the ratio of insights-per-page is much higher than you thought, you may have a book worth reading. Go back to chapter one and dig into it. Keep reading until that ratio drops you back to skimming.

Application

Harvest the book.

If a book is worth reading, it’s worth harvesting. Compress your yield by making highlights and marginal notes and then listing both key insights and points of criticism. If you’re listening to an audiobook, stop the recording to make a note or record a voice memo when you glean an important insight. Store that list or file in an accessible format and revisit it periodically. Then share the captured insights with colleagues and team members — there’s no better way to internalize learning and make it a part of your portfolio of knowledge and skills.

Test use cases.

A business book isn’t supposed to tell you what to think; it’s supposed to teach you how to think. It provides a lens through which to frame, interpret, and solve a problem. Once you’ve absorbed a concept, argument, theory, or tool, find a use case to apply what you’ve learned. Until you apply it, a concept remains an untested hypothesis. For example, early in my management career, I read this statement from Peter Drucker’s The Effective Executive: “The truly important events on the outside are not the trends. They are changes in the trends.” I took that concept back to our strategic planning team and we incorporated the practice of inflection-point spotting instead of trend spotting. That insight was enormously helpful in practice.

Reject quantity.

When it comes to the dynamic range of talent in an organization, it quickly becomes clear that 100 B players do not equal one A player. Why? Because the A player creates and delivers value in a qualitatively superior way. It’s simply not additive. Similarly, 100 average business books can never equal the value of one good one. A LinkedIn post with someone’s mile-high book stack and the “100 books I read this year” tagline may motivate you to crush a few more titles. But remember, it’s never about quantity, it’s about quality. Your return-on-time-invested is measured by positive behavioral change and the application of tools to produce better outcomes, not the number of books you’ve read. Perhaps instead of reading another book, read a good one twice.

. . .

In my 30 years of leadership development experience, I’ve seen that reading and listening to business books is the single most common way business leaders engage in continuous professional development. The trick is allocating your reading time to your greatest advantage through careful selection based on need, triaging the mode of consumption — whether reading, skimming, or quitting — and harvesting the takeaways for application.

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How Great Leaders Communicate https://smallbiz.com/how-great-leaders-communicate/ Wed, 23 Nov 2022 13:35:50 +0000 https://smallbiz.com/?p=81937

In the age of knowledge, ideas are the foundation of success in almost every field. You can have the greatest idea in the world, but if you can’t persuade anyone else to follow your vision, your influence and impact will be greatly diminished. And that’s why communication is no longer considered a “soft skill” among the world’s top business leaders. Leaders who reach the top do not simply pay lip service to the importance of effective communication. Instead, they study the art in all its forms — writing, speaking, presenting — and constantly strive to improve on those skills.

For example, while Jeff Bezos was building Amazon, he put a premium on writing skills. In the summer of 2004, he surprised his leadership team and banned PowerPoint. He replaced slides with “narratively structured memos” that contained titles and full sentences with verbs and nouns.

Bezos is not alone among top leaders. “You cannot over-invest in communication skills — written and oral skills,” says former PepsiCo CEO Indra Nooyi, who now serves on Amazon’s board. “If you cannot simplify a message and communicate it compellingly, believe me, you cannot get the masses to follow you.”

During my research for The Bezos Blueprint, I found a number of common tactics top leaders use when communicating with their teams. Here are four to try:

1. Use short words to talk about hard things.

Long, complicated sentences make written ideas hard to understand — they’re mentally draining and demand more concentration. You’ll win more fans if you replace long words and sentences with short ones.

“If you care about being thought credible and intelligent, do not use complex language where simpler language will do,” writes Nobel prize–winning economist Daniel Kahneman in Thinking, Fast and Slow. He argues that persuasive speakers and writers do everything they can to reduce “cognitive strain.”

Software tools like Grammarly assess writing quality by generating a numerical readability score. The score assigns a grade level to writing samples. For example, a document written for a person with at least an eighth-grade education (the average 13-year-old in the U.S.) is considered “very easy to read.” It does not imply that your writing sounds like an eighth grader wrote it. It simply means that your sophisticated arguments are easy to grasp — and ideas that are easy to understand are more persuasive.

Since writing is a skill, you can sharpen it with practice. Bezos improved as a writer over time. His first Amazon shareholder letter in 1997 registered at a tenth-grade level (comparable to The New York Times). Over the next decade, 85% of his letters were written for an eighth- or ninth-grade level.

For example, in 2007, Bezos explained the benefits of Amazon’s newly introduced Kindle in a paragraph a seventh grader could understand:

If you come across a word you don’t recognize, you can look it up easily. You can search your books. Your margin notes and underlinings are stored on the server-side in the “cloud,” where they can’t be lost. Kindle keeps your place in each of the books you’re reading, automatically. If your eyes are tired, you can change the font size. Our vision for Kindle is every book ever printed in any language, all available in less than 60 seconds.

Bezos chose short words to talk about hard things. When you make things simple, you’re not dumbing down the content. You’re outsmarting the competition.

2. Choose sticky metaphors to reinforce key concepts. 

A metaphor is a powerful tool that compares abstract ideas to familiar concepts. Metaphors bring people on a journey without ever leaving their seats. Chris Hadfield, a famous Canadian astronaut, is a talented speaker and TED Talks star who tapped into the power of metaphor to describe an indescribable event:

Six seconds before launch, suddenly, this beast starts roaring like a dragon starting to breathe fire. You’re like a little leaf in a hurricane…As those engines light, you feel like you’re in the jaws of an enormous dog that is shaking you and physically pummeling you with power.

Roaring beasts, leaves in a hurricane, the jaws of a dog — these are all concrete ideas to describe an event that few of us will ever experience.

In business, metaphors are shortcuts to communicating complex information in short, catchy phrases. Warren Buffett understands the power of metaphor. If you watch business news or follow the stock market, you’ve no doubt heard the phrase “moats and castles” attributed to companies that dominate an industry that’s difficult for competitors to enter. Buffett popularized the phrase at a 1995 Berkshire Hathaway meeting when he said, “The most important thing we do is to find a business with a wide and long-lasting moat around it, protecting a terrific economic castle with an honest lord in charge of the castle.”

The castle metaphor is a concise shortcut, a vivid explanation for a complex system of data and information that Buffett and his team use to evaluate potential investments.

When you introduce a new or abstract idea, your audience will automatically search for something familiar to help them make sense of it. Introduce a novel metaphor and beat them to the punch.

3. Humanize data to create value.

The trick to reducing cognitive load and making any data point interesting is to humanize it by placing the number in perspective. Showing them PowerPoint slides with statistics and charts only adds cognitive weight, draining their mental energy.

Any time you introduce numbers, take the extra step to make them engaging, memorable, and, ultimately, persuasive.

For example, by 2025 scientists expect humans to produce 175 zettabytes of data annually, or one trillion gigabytes. It’s simply too big a number for most people to wrap their minds around. But what if I said that if you could store 175 zettabytes of data on DVDs, the disks would circle the earth 222 times? It’s still a big number, but the description is more engaging because it paints a vivid image in your mind’s eye.

Famed astrophysicist and science educator Neil deGrasse Tyson once told me that the secret to science communication is to “embed the concept in familiar ground.” In other words, turn data into language mere humans can understand.

One of Tyson’s famous examples of humanizing data occurred in 1997 when NASA launched the Cassini space probe to explore Saturn. Skeptics questioned its $3 billion price tag, and so Tyson appeared on television talk shows to educate the public on the benefits of the mission. But first, he had to deal with the price shock, so he pulled a data comparison out of his rhetorical toolbelt. He explained that the $3 billion would be spread over eight years. He added that Americans spend more on lip balm every year than NASA would spend on the mission over that timeline.

To demonstrate the value of your idea, humanize data and make it relevant to your listeners.

4. Make mission your mantra to align teams.

In 1957, a power outage knocked out electricity to large parts of Wisconsin and Minnesota. Earl Bakken, a medical device repairman working in his garage, saw an opportunity to create innovations in the field. So he built the first battery-powered pacemaker that kept working even when the power went out.

At that moment, Bakken’s life took on a purpose beyond just fixing things. He was on a mission to “alleviate pain, restore health, and extend life.”

Bakken passed away in 2018, more than 50 years after founding Medtronic. The company has changed considerably since then. Its 90,000 employees work across 150 countries and its therapies touch the lives of two patients every second. But while much has changed, one thing has stayed the same: Medtronic’s employees are driven by the same six words that inspired Bakken: alleviate pain, restore health, extend life.

Bakken was a “repeater in chief,” constantly keeping the company’s mission front and center. Shortly before Bakken passed away at the age of 94, he recorded a video for employees. He repeated the company’s mission and made one request: “I ask you to live by it every day.”

A mission statement that’s tucked in a drawer and largely forgotten does little to align teams around a common purpose. Harvard Business School professor John Kotter found that most leaders under-communicate their vision by a factor of 10. “Transformation is impossible unless hundreds or thousands of people are willing to help, often to the point of making short-term sacrifices,” Kotter writes.

Transformational leaders overcommunicate. They repeat the mission so often, it becomes a mantra. A mantra is a statement or slogan that builds in strength as it’s repeated. Overcommunication fuels its impact. Your mission should take center stage. Shine a spotlight on your company’s purpose across communication channels: memos, emails, presentations, social media, and marketing material. If your mission stands for something, then stand up for it.

. . .

Anything worth accomplishing takes the work of a team, a group of people dedicated to the passionate pursuit of a dream, a common vision. While some teams follow leaders who are granted power through sheer title alone, the most successful teams follow leaders because they are inspired to do so.

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3 Types of Burnout, and How to Overcome Them https://smallbiz.com/3-types-of-burnout-and-how-to-overcome-them/ Mon, 22 Aug 2022 12:15:21 +0000 https://smallbiz.com/?p=73721

Research shows that people don’t burn out in the exact same way or for the exact same reasons. Because of this, it’s important to identify the type of burnout that you may be facing. You may even be dealing with a mix of one or two of these types at the same time. In this article, the author describes three types of burnout — overload, under-challenged, and neglect — and provides readers with signs to watch out for, and tips on how to overcome each type.

Take a moment to bring to mind a person who’s burned out. You’re likely picturing someone who is overbooked and overwhelmed, drowning in multiple demands and competing priorities.

But, burnout is far more nuanced than simply being busy and tired.

For years, it was believed that everyone reacted to chronic workplace stress in the same way. But research has revealed that burnout manifests itself in different ways depending on a person’s work environment as well as their internal resources, including dedication to their job and coping mechanisms.

Let’s take a closer look at the three types of burnout and how you can overcome each one.

Overload Burnout

Overload burnout occurs when you work harder and more frantically to achieve success, often to the detriment of your health and personal life. This is the type of burnout that most people are familiar with, and it’s also the most common.

Overload burnout typically affects highly dedicated employees who feel obligated to work at an unsustainable pace. As a result, they drive themselves to the point of physical and mental exhaustion.

Professionals with overload burnout tend to cope by venting their emotions to others (i.e. complaining about how tired and overwhelmed they are). This subtype is also quick to jump into problem-solving mode, creating more work and responsibility for themselves, which only exacerbates their stress.

Signs to watch out for:

  • You overlook your own needs or personal life to fulfill work demands
  • You invest more than is healthy in your commitment to your career or ambitions
  • You endanger your well-being to achieve your goals

How to address it:

Researchers note that the way out of overload burnout is two-fold. First, it’s important to develop stronger emotion regulation skills, such as naming and processing your emotions and reframing negative self-talk. For instance, you could reframe the belief that you need to work all the time to be successful to “enjoying my life helps me become more successful.” After all, resting is not a reward for success. It’s a prerequisite for performance.

Second, it’s crucial to separate your self-worth from your work. “Consequently, by learning to keep a certain distance from work…,” researchers Jesús Montero-Marín and Javier García-Campayo write, “individuals could avoid excessive involvement and prevent burnout.”

Strive to diversify your identity — to create self-complexity — by investing in different areas of your life beyond work. You might decide to devote time to your role as a spouse, parent, or friend. During the pandemic, one of my clients restored an old identity by renewing his pilot’s license. Volunteering with the Civil Air Patrol proved to be a healthy forcing function to get away from his computer, while also contributing to his sense of well-being.

Under-Challenged Burnout

You might be surprised to find out that burnout can result from doing too little. Under-challenged burnout could be considered the opposite of the overload subtype. It occurs when you’re bored and not stimulated by your job, which leads to a lack of motivation. People with under-challenged burnout may feel underappreciated and become frustrated because their role lacks learning opportunities, room for growth, or meaningful connection with co-workers and leadership.

Workers who feel their tasks are monotonous and unfulfilling tend to lose passion and become cynical and lethargic. They cope with the stress of being under-challenged through avoidance — distraction, dissociation, or thought suppression (i.e. ordering themselves to “Stop thinking about that”).

Signs to watch out for:

  • You would like to work on assignments and tasks that are more challenging
  • You feel your job does not offer you opportunities to develop your abilities
  • You feel that your current role is hampering your ability to advance and develop your talents

How to address it:

When you’re demoralized, it can be hard to care about much of anything. Lower the stakes by simply exploring your curiosities. Set a goal to learn a new skill in the next 30 days to kickstart your motivation. Start small and don’t overwhelm yourself. Perhaps you spend an hour or two a week learning to code or devote 20 minutes a day practicing a new language.

Making strides towards something that feels fun and meaningful to you creates a flywheel of momentum that can lift you out of a funk. Even if the skill isn’t directly related to your job, you’ll likely find that the positive energy spills over to reinvigorate your passion for your work — or that it inspires your career to move in a new direction.

You might also try job crafting to turn the job you have into the one you want. Again, baby steps are key. Focusing on incremental changes can add up to big results. Take my client, Alice, a product management lead. As the pandemic wore on, she increasingly felt underchallenged by her role, which mostly comprised of team performance management. So, I gave her an assignment. For two weeks, she tracked what tasks created the most psychological flow. A clear pattern emerged: Talking to customers lit her up, as did solving challenging workflow problems. Alice’s manager was ecstatic when she proposed a new research project combining those skill sets to innovate the company’s core product.

Neglect burnout

The final type of burnout is the worn-out subtype. This is also called neglect burnout, because it can result from feeling helpless in the face of challenges. Neglect burnout occurs when you aren’t given enough structure, direction, or guidance in the workplace. You may find it difficult to keep up with demands or otherwise feel unable to meet expectations. Over time, this can make you feel incompetent, frustrated, and uncertain.

The worn-out worker copes through learned helplessness, which occurs when a person feels unable to find solutions to difficult situations — even when ones are available. In other words, people with learned helplessness tend to feel incapable of making any positive difference in their circumstances. In other words, when things at work don’t turn out as they should, those with neglect burnout become passive and stop trying.

Signs to watch out for:

  • You stop trying when work situations don’t go as planned
  • You give up in response to obstacles or setbacks you face at work
  • You feel demoralized when you get up in the morning and have to face another day at work

How to address it:

Find ways to regain a sense of agency over your role. Try creating a to-don’t list. What can you get off your plate by outsourcing, delegating, or delaying? Look for obligations you need to say “no” to all together and hone the skill of setting stronger boundaries. A great place to start is by identifying situations where you feel an intense sense of resentment. This is an emotional signal that you need to put healthier limits in place.

Likewise, consider talking to your boss about your workload. You could explain how you’re currently spending your time and ask, “Are my priorities consistent with yours? What would you like me to change?” Or, “If we could take Project A off of my plate, then I’d have more time to focus on our team’s strategic priorities and ultimately deliver on the key goals we’ve evaluated against.” Your manager will likely be thrilled you’re thinking about the big picture and taking initiative.

Most importantly, focus on what you can control. Outside of office hours, be bullish about self-care. Create routines and rituals that ground you, such as a daily walk or journaling practice. When you feel helpless about changing tides at work, some semblance of predictability is essential.

. . .

Because people don’t burn out in the exact same way or for the exact same reasons, it’s important to identify the type of burnout that you may be facing. You may even be dealing with a mix of one or two of these types at the same time. Determining where you’re at makes it easier to find targeted solutions to solve the specific challenges ahead of you.

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